Thumbs Designs has made every effort to ensure product information contained on our website and in our literature is accurate at the time of production. Thumbs Designs will not be held responsible for any omissions, errors or price changes.
In order to successfully process your order we will require a daytime telephone number. This is for use for security checking or payment issues and we are unable to complete orders without this information.
For your convenience, this website contains links to other websites not controlled or monitored by Thumbs Designs and as such, Thumbs Designs accepts no responsibility for the content of the websites linked to or from this site. The links offered on this site are not endorsed or recommended by Thumbs Designs. Thumbs Designs disclaims all warranties, expressed or implied as to the accuracy, legality, reliability, or validity of any content on any other website.
Goods faulty on arrival
Any goods faulty on arrival must be reported to Thumbs Designs within 7 days. When the product is received back by Thumbs Designs the fault will be verified and the product will be replaced or refunded. All faulty electrical items will be sent back to the distributor or manufacturer for testing. This is for the manufacturer to determine whether the fault is through manufacturing defect or failure rather than abuse or misuse.
Damaged in transit
All goods damaged in transit should be reported to Thumbs Designs within 48 hours. If the goods are visibly damaged on receipt, a note should be made on any relevant delivery paperwork accordingly. Once the damaged goods are received back to Thumbs Designs a full refund by the original payment method, or replacement will be issued.
Goods faulty within warranty period
If a product bought from Thumbs Designs develops a fault within the warranty period you are entitled to a warranty repair. You must first contact Thumbs Designs for a warranty return number and return the product to our premises in accordance with the above. Thumbs Designs will then inspect the unit and where possible/allowed by the distributor refund or replace the product. Some items such as electrical equipment, engines etc, will be sent to the relevant distributor for testing before any replacement or credit will be given. This is to check for abuse and misuse.
Any items received back by Thumbs Designs that are tested and found to have no fault may incur a handling charge. Any handling charge will be based on individual case circumstances and is not a flat rate charge.
Non faulty returns
If you have changed your mind following purchasing goods from Thumbs Designs, it is possible to return goods for refund or exchange. Thumbs Designs must be informed of the decision to return goods within 7 days of receipt by you. The goods to be returned must not be opened or used and must be in “as new” condition when returned to us. Once Thumbs Designs has been informed, you must return the goods within 7 days in order to receive a refund via the original payment method or an exchange for other goods. The refund will be less any postage charges incurred by Thumbs Designs. Some goods are excluded from the returns option such as special order goods. If a seal on the goods packaging has been broken, 20% of the retail amount for the goods will automatically be deducted from the refund.
Before any items are returned to Thumbs Designs please ensure you have done the following:
1) Have a valid returns number issued by an Thumbs Designs member of staff.
2) Enclose all accessories originally included with the goods unless otherwise informed.
3) Return in the original external packaging as received by you.
4) Ensure that the full address listed below is clearly visible on the outside of the packaging.
5) Use a label to clearly display the returns number.
6) Do not under any circumstances write on the original goods box or packaging.
7) Securely seal the packaging using a similar method as per the original delivery.
8) Ensure all returns are sent via recorded delivery with a form of insurance. Thumbs Designs will not be held liable for any packages lost or damaged in transit. All returns are done at the purchaser’s risk.
Please contact us to get an address to send the goods to.
Please note that it is not possible to return or cancel goods specially ordered for you, unless they are faulty. In these cases the above faulty goods procedure must be adhered to.
Thumbs Designs rights to change the policies on this site:
Thumbs Designs may add to, change, or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. Thumbs Designs may add, change, discontinue, remove, or suspend any other Content posted on this Site, including prices, features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.